Questions and Answers
What is the booking process ?
In order to book with us please select the bookings' tab on our home page. You will then be asked a few questions to sign up to our bookings' portal. Once you have completed these details we will contact you to schedule a Meet and Greet. These meetings are complimentary; a great way for us to get to know you and your pet(s) and make sure we are a great fit to be their dog walker. Due to Covid-19 you may prefer to conduct a meet and greet outside or via video call. We take Health and Safety seriously and therefore will maintain Social Distancing and wear a mask at all times. We ask that our clients also wear masks for the Meet and Greet.
Do you service areas other than Brickell at this time ?
No, currently we only service the Brickell area of Miami. However we may be able to accomodate clients in the Downtown area. Please contact us to see if we can assist.
Are you Insured and Bonded
Absolutely. We are insured and bonded through Pet Sitters Associates for your complete peace of mind.
Can I book same day services ?
Yes ! Once you are registered on our system, a Meet and Greet has been conducted and you have signed our service agreement, bookings can be made. One of the benefits of hiring a local walker is we can often make emergency visits to you. Availability is not guaranteed but we will always endeavour to provide last minute services whenever we can. There is no extra charge for same day bookings.
Do you have any extra charges ?
Transparency in pricing is vital to us. We do not charge any extra for same day or last minute bookings. The only extra charges would be for booking schedules over a holiday listed below.
Do you have a surcharge for holidays?
All walks scheduled over a holiday will incur a $20 surcharge per visit.
New Years Day
I have two dogs, what would the pricing be ?
All walks have a rate for one dog and the additional rate is then added per dog. For example, if you wish to schedule a 30 min Private dog walk for two dogs, cost would be $23 first dog + $4 for the second dog = $27. In a group walk setting where another dog could join the group, cost would be $20 for the first dog + $4 for the second dog = $24.
What times do you walk dogs ?
Our first walk starts at 7am and last at 6pm. However if you have a special request we will try our very best to accomodate.
Do I sign a contract ?
Yes, we have an online contract that you should read and sign when you register for our services through our booking portal. If you have any questions regarding the contract please do not hesitate to ask.
What type of payments can you accept ?
We accept all major Credit Cards and ACH Payments. Card or Bank details should be added to the Time to Pet portal. Payments are due in full before the service is rendered.
What are the requirements for my dog to join a Group Walk?
Group walks leave from buildings in the Brickell area at certain times of the day. Please contact us to find out when we leave from your building. In order to join our Group dog walks , all dogs must be well socialised and walk well on a lead. All vaccines must be current and have no history of biting or any form of aggressive behaviour. Group dog walks will have a max of three dogs on each walk to ensure attention and safety.